Updated Tuesday 13th April 2021
In compliance with lockdown restrictions, our office will remain closed until 26th April 2021, and a reduced team will be working from home during normal business hours. Due to increased ‘staycation’ demand, property availability is limited, so please use the search facility on our website and book online.
PLEASE NOTE: From 26 April – guests from one household can stay overnight in self catering.
Indicatively, from 17 May , Scotland enters Level 2– four guests from two households can stay overnight in self-catering (in line with ‘up to four people from two households can socialise indoors in a private home or public space’).
Indicatively, in early June, Scotland enters Level 1 – Up to 6 people from up to 3 households can stay in self-catering accommodation.
There is no indication at this point when Level 0 will commence – Maximum of 8 people from up to 4 households.
Q1. Can I book a property?
A1. Not if you require your booking to commence before 26th April 2021. On Tuesday 13th April 2021, the First Minister for Scotland made a formal statement. Travel within Scotland is permitted from 16th April 2021, but this is intended to allow people to meet with relatives or friends outdoors only. There was no change to restrictions relating to Self-Catering Accommodation. There will be a further formal statement on 20th April 2021, which is expected to clarify restrictions which will take effect from 26th April 2021. Where there is availability, you can still book for later in the year. NB. The Scottish Government is currently updating guidance and it is hoped that the formal statement on 20th April 2021 will clarify the restrictions from 26th April 2021 onwards.
Q2. I have a booking with you. Can I come?
A2. Not if your booking is due to commence on or before 26th April 2021. Currently, Yes, if your booking commences on or after 27th April 2020, and it is to accommodate a single household (with support bubble, if applicable) between 26th Aril 2021 and 17th May 2021. We will update this page when further information becomes available.
Q3. The balance of my booking is due to be paid (6-8 weeks prior to commencement). Should I pay it?
A3. Yes, if your booking is due to commence after 26th April 2021, and is within 6 or 8 weeks of your booking commencement date (depending on the property). You should use the payment link on your booking document to pay by credit/debit card, or transfer the balance to the bank account details provided on the same document. If you require assistance to make your payment, please ring our office number during normal business hours.
Q4. Can I self-isolate in my holiday property?
A4. No, your holiday property is for recreation and holiday use only, and is not for use as a home or place of residence. You should self-isolate at home. All guests will be required to complete a Covid-19 Self Declaration Questionnaire prior to taking entry.
Q5. What should I do if one of my party feels unwell during my stay?
A.5. Please advise us immediately if any of your party are experiencing symptoms of Covid-19, ring 111 for assistance, and book a test.
Q6. Can I reschedule my booking due to the restrictions imposed?
A7. Yes, you can reschedule your booking if the restrictions imposed within your home postcode tier or Fife do not allow you to travel for non-essential purposes. If you are travelling from England, Ireland or Wales, please refer to the specific restrictions that apply in these countries. You will be offered the opportunity to reschedule your booking (subject to availability and seasonal rent variations) to alternative dates within 12 months of your original commencement date, or offered a voucher which can be redeemed against a future booking at the same property.
Q7. Can payment for my booking be refunded due to the restrictions imposed?
A7. Yes, if your booking is due to commence on or before 26th April 2021 only. Your payment can be refunded (less the non-refundable booking fee detailed on your booking confirmation). We will contact you to discuss your options.
All Covid-19 precautions will apply in-line with F.A.C.T.S
Due to Covid-19 Cleaning Protocols, access to every property is from 4pm on your day of arrival, and exit is by 10am on your day of departure.
If you do not have web access, please ring our office number during normal business hours. Please allow 2 business days for a telephone response, as we are dealing with emergencies first, and prioritising dealing with bookings which are due to commence before 26th April 2021. You may receive a quicker response if you e mail us at firstname.lastname@example.org Please remember we are closed after 5pm, and on a Sunday, so you will not receive a response until the next business day.
We continue to deal with an increased level of calls and e mail correspondence. Please allow up to 2 business days for a response.
Download NHS Scotland’s Test & Protect App at www.protect.scot
Please keep yourselves and everyone else safe.