Updated 13th July 2021
Our business hours are 9am to 5pm, Monday to Saturday. Please note: We are closed out with these hours and on a Sunday. Due to increased ‘staycation’ demand, property availability is limited, so please use the search facility on our website and book online.
Commencing 00.01 on Monday 19th July 2021, all of mainland Scotland will move down to Level 0.
This means 8 people from 4 households can meet indoors and stay overnight. Children under 12 do not count towards the total number for indoor socialising but should be included for the household limit.
Q1. Can I book a property?
A1. Yes. Please refer to the NOTE above, which advises the current indoor socialising rules.
Q2. I have a booking with you. Can I come?
A2. Yes. Please refer to the NOTE above, which advises the current indoor socialising rules.
Q3. The balance of my booking is due to be paid (6-8 weeks prior to commencement). Should I pay it?
A3. Yes. You should use the payment link on your booking document to pay by credit/debit card, or transfer the balance to the bank account details provided on the same document. If you require assistance to make your payment, please ring our office number during normal business hours.
Q4. Can I self-isolate in my holiday property?
A4. No, your holiday property is for recreation and holiday use only, and is not for use as a home or place of residence. You should self-isolate at home. All guests will be required to complete a Covid-19 Self Declaration Questionnaire prior to taking entry.
Q5. What should I do if one of my party feels unwell during my stay?
A.5. Please advise us immediately if any of your party are experiencing symptoms of Covid-19, ring 111 for assistance, and book a test.
Q6. Can I reschedule my booking due to the restrictions imposed?
A7. Yes, you can reschedule your booking if the restrictions imposed within your home postcode tier or Fife do not allow you to travel for non-essential purposes. If you are travelling from England, Ireland, Wales or from outside the UK, please refer to the specific restrictions that apply in these countries. You will be offered the opportunity to reschedule your booking (subject to availability and seasonal rent variations) to alternative dates within 12 months of your original commencement date, or offered a voucher which can be redeemed against a future booking at the same property.
Q7. Can payment for my booking be refunded due to the restrictions imposed?
A7. No. Please refer to our Cancellation Policy, which is included in our Terms and Conditions on the home page of our website. https://www.eastfifeholidayhomes.co.uk/wp-content/uploads/2020/03/efhh-booking-tcs.pdf3_.pdf
All Covid-19 precautions will apply in-line with F.A.C.T.S
Due to Covid-19 Cleaning Protocols, access to every property is from 4pm on your day of arrival, and exit is by 10am on your day of departure.
If you do not have web access, please ring our office number during normal business hours. Please allow 2 business days for a telephone response, as we are dealing with emergencies first, and prioritising dealing with bookings in the order of the date each commences. You may receive a quicker response if you e mail us at firstname.lastname@example.org Please remember we are closed after 5pm, and on a Sunday, so you will not receive a response until the next business day.
We continue to deal with an increased level of calls and e mail correspondence. Please allow up to 2 business days for a response.
Download NHS Scotland’s Test & Protect App at www.protect.scot
Please keep yourselves and everyone else safe.