Updated 10th September 2020 (pm)
Due to increased ‘stay-cation’ demand, our availability is very limited, so please use the search facility on our website and book online. Not all properties are available for bookings shorter than 7 nights, so if you are trying to book for a shorter period, and the booking system will not allow it, that property is not available for less than 7 nights. If you do not have web access, please ring our office during normal working hours of 9am to 5pm, Monday to Saturday to speak to one of our team.
Q1. Can I book a property?
A1. Yes. Please check availability on-line, and refer to A7 below before making your booking. If you do not have web access, please ring our office during normal business hours.
Q2. I have a booking with you. Can I come?
A2. Yes, however please refer to A7 below.
Q3. The balance of my booking is due to be paid (6-8 weeks prior to commencement). Should I pay it?
A3. Yes, if your booking is due to commence within 6 or 8 weeks (depending on the property). You should use the payment link on your booking document to pay by credit/debit card, or transfer the balance to the bank account details provided on the same document. If you require assistance to make your payment, please ring our office during normal business hours.
Q4. Can I self-isolate in my holiday property?
A4. No, your holiday property is for recreation and holiday use only, and is not for use as a home or place of residence. You should self-isolate at home. All guests will be required to complete a Covid-19 Self Declaration Questionnaire prior to taking entry.
Q5. What should I do if one of my party feels unwell during my stay?
A.5. Please advise us immediately if any of your party are experiencing symptoms of Covid 19, ring 111 for assistance, and book a test.
Q6. Can I cancel my booking after restrictions imposed by Covid-19 are eased from 3rd July 2020?
A6. No. Our Ts & Cs, which includes our standard Cancellation Policy, are available to read in-full on our homepage. This has been reinstated from 3rd July 2020. Please refer to A7 below.
Q7. What happens if the UK and Scottish Governments impose Covid-19 lockdown restrictions in the future?
A7. Neither the UK nor Scottish Government has imposed another lockdown since the restrictions on self-catering bookings were eased from 3rd July 2020. However, recent localised restrictions have been re-introduced in five of Scotland’s biggest council areas. Residents in Glasgow, East and West Dunbartonshire, Renfrewshire and East Renfrewshire are unable to make indoor visits to other households because of a rise in Covid-19 cases. If you are planning to share self-catering accommodation in an unaffected area, with different households from the affected area, then you should not come until these restrictions have been lifted. In addition, the Scottish and UK Government announced today that from Monday 14th September 2020, the limit on the number of people who can meet socially, either indoors or outdoors, has been reduced to a maximum of 6, from no more than 2 different households. The maximum number of 6 does not include children under the age of 12 years. NB. There is no restriction on travel, and no restriction on you coming to self-catering accommodation. When you arrive, all normal Covid-19 precautions will apply. The restrictions are on the number of people coming, and from different households. If this applies to your own circumstances, your booking can be rescheduled to a future date (subject to availability and seasonal rent variations) with no additional administration charge, but no refunds will be made for cancelled bookings unless your dates can be re-booked with alternative guests. Please contact our office to discuss this, if it specifically affects the commencement date of your booking.
We continue to deal with an increased level of calls and correspondence. Please allow 24 – 48 hours for a response.
Please keep safe and remember F.A.C.T.S.