Updated 15th July 2020 (pm)
‘New Normal’ business has resumed, Please note: All bookings are for a minimum of 7 nights until 5th September 2020.
Our availability is very limited, so please use the search facility on our website and book online. If you do not have web access, please ring our shop during normal working hours of 9am to 5pm, Monday to Saturday.
Q1. Can I book a property?
A1. Yes. Please check availability on-line and book. If you do not have web access, please ring our office during normal business hours.
Q2. I have a booking with you. Can I come?
A2. Yes. Limited properties can commence bookings from 3rd/4th July 2020, with the majority of bookings commencing on 10th to 15th July 2020 onwards.
Q3. The balance of my booking is due to be paid (6-8 weeks prior to commencement). Should I pay it?
A3. Yes, if your booking is due to commence within 6 or 8 weeks (depending on the property). You should use the payment link on your booking document to pay by credit/debit card, or transfer the balance to the bank account details provided on the same document. If you require assistance to make your payment, please ring our shop during normal business hours.
Q4. Can I self-isolate in my holiday property?
A4. No, your holiday property is for recreation and holiday use only, and is not for use as a home or place of residence. You should self-isolate at home. All guests will be required to complete a Covid-19 Self Declaration Questionnaire prior to taking entry.
Q5. What should I do if one of my party feels unwell during my stay?
A.5. Please advise us immediately if any of your party are experiencing symptoms of Covid 19, and ring 111 for assistance.
Q6. Can I cancel my booking after restrictions imposed by Covid-19 are eased from 3rd July 2020?
A6. No. Our Ts & Cs, which includes our standard Cancellation Policy, are available to read in-full on our homepage. This has been reinstated from 3rd July 2020. If there is a resurgence of Covid-19 , and the Scottish Government re-impose restrictions on the self-catering property sector, we will reassess our Cancellation Policy at that time.
Q7. What happens if the UK and Scottish Governments impose Covid-19 lockdown restrictions in the future?
A7. If the Scottish Government impose restrictions that do not allow owners to proceed with bookings, your booking can be cancelled and your payment refunded, less the non-refundable booking fee. Alternatively, it can be rescheduled to a future date (subject to availability and seasonal rent variations). If your home address is within an individual postcode area where either the UK or Scottish Governments impose a restriction on travel out-with that specific postcode area, your booking may also be cancelled or rescheduled to a future date, depending on individual circumstances at that time. Please contact our office to discuss this, if it specifically affects the commencement date of your booking.
‘New normal’ service has resumed. However, please be patient, as we are dealing with an increased level of calls and correspondence. Please allow 24 – 48 hours for a response.
Please keep safe.