Updated 21st October 2020 (PM)
The First Minister for Scotland announced the additional the Covid-19 restrictions announced in her speech of 7th October 2020, will remain in-place for a further 7 days. Please read this address in full before contacting our office about an existing booking, or making a new booking. coronavirus-covid-19-update-first-ministers-speech-7-october-2020
Due to increased ‘stay-cation’ demand, our availability is very limited, so please use the search facility on our website and book online. Very few properties are available for bookings shorter than 7 nights, so if you are trying to book for a shorter period, and the booking system will not allow it, that property is not available for less than 7 nights. If you do not have web access, please ring our office during normal working hours of 9am to 5pm, Monday to Friday. Please avoid a Saturday, as it is our busiest day for booking changeovers.
Q1. Can I book a property?
A1. Yes. Please check availability on-line, and refer to the changes to the Covid-19 Restrictions announced on 7th October 2020 above, which have now been extended to 28th October 2020, before making your booking. Due to Covid-19 Cleaning Protocols, access to every property is from 4pm on your day of arrival, and exit is by 10am on your day of departure. If you do not have web access, please ring our office during normal business hours, and avoiding a Saturday.
Q2. I have a booking with you. Can I come?
A2. Yes, if the property you have booked is being occupied by one household only.
Q3. The balance of my booking is due to be paid (6-8 weeks prior to commencement). Should I pay it?
A3. Yes, if your booking is due to commence within 6 or 8 weeks (depending on the property). You should use the payment link on your booking document to pay by credit/debit card, or transfer the balance to the bank account details provided on the same document. If you require assistance to make your payment, please ring our office during normal business hours, and avoiding a Saturday.
Q4. Can I self-isolate in my holiday property?
A4. No, your holiday property is for recreation and holiday use only, and is not for use as a home or place of residence. You should self-isolate at home. All guests will be required to complete a Covid-19 Self Declaration Questionnaire prior to taking entry.
Q5. What should I do if one of my party feels unwell during my stay?
A.5. Please advise us immediately if any of your party are experiencing symptoms of Covid-19, ring 111 for assistance, and book a test.
Q6. Can I reschedule my booking due to the restrictions originally announced on 7th October 2020, and extended to 28th October 2020?
A6. Yes, you can reschedule your booking if it commences before 28th October 2020, if your intention is to share the self-catering property with one or more additional households, or you are travelling from your home in Greater Glasgow & Clyde, Lanarkshire, Ayrshire & Arran, Lothian and Forth Valley the advice is not to travel outside the health board area you live in, if you don’t need to – and likewise people in other parts of Scotland should not travel to these areas listed above, if you don’t need to. We act as agents on behalf of owners, and as there is no restriction on travel, or on owners making their property available for bookings, we are duty bound to seek owners’ instructions. You will be offered the opportunity to reschedule your booking (subject to availability and seasonal rent variations) to alternative dates within 12 months of your original commencement date, or offered a voucher which can be redeemed against a future booking at the same property.
All Covid-19 precautions will apply in-line with F.A.C.T.S
We continue to deal with an increased level of calls and correspondence. Please allow 24 – 48 hours for a response.
Download NHS Scotland’s Test & Protect App at www.protect.scot
Please keep yourselves and everyone else safe.