Updated Tuesday 24th November 2020
NB. Fife remains in Tier 3 from Friday 27th November 2020. You cannot currently make a booking to commence before Friday 4th December 2020, unless your home postcode is in Fife, or you are travelling to Fife for essential purposes only.
Please read the following link in full before contacting our office about an existing booking, or making a new booking. https://www.gov.scot/publications/coronavirus-covid-19-what-you-can-and-cannot-do/pages/seeing-friends-and-family/
Due to increased ‘stay-cation’ demand, our availability is very limited, so please use the search facility on our website and book online. Very few properties are available for bookings shorter than 7 nights, so if you are trying to book for a shorter period, and the booking system will not allow it, that property is not available for less than 7 nights. If you do not have web access, please ring our office during normal working hours of 9am to 5pm, Monday to Friday. Please avoid a Saturday, as it is our busiest day for booking changeovers.
Q1. Can I book a property?
A1. Yes. Please check availability on-line, and refer to the changes to the Covid-19 Restrictions using the link above, before making your booking. The Scottish 5 Tier System commenced at 6am on Monday 2nd November 2020. Please refer to the specific restrictions imposed in England, Ireland and Wales if you are travelling from either of these countries. Due to Covid-19 Cleaning Protocols, access to every property is from 4pm on your day of arrival, and exit is by 10am on your day of departure. If you do not have web access, please ring our office during normal business hours, and avoiding a Saturday.
Q2. I have a booking with you. Can I come?
A2. Yes, if the property you have booked is being occupied by one household, or a one household extended bubble, and the restrictions imposed on your home postcode and Fife within the Scottish 5 tier system, or the specific restrictions imposed in England, Ireland and Wales, allow you to do so.
Q3. The balance of my booking is due to be paid (6-8 weeks prior to commencement). Should I pay it?
A3. Yes, if your booking is due to commence within 6 or 8 weeks (depending on the property). You should use the payment link on your booking document to pay by credit/debit card, or transfer the balance to the bank account details provided on the same document. If you require assistance to make your payment, please ring our office during normal business hours, and avoiding a Saturday.
Q4. Can I self-isolate in my holiday property?
A4. No, your holiday property is for recreation and holiday use only, and is not for use as a home or place of residence. You should self-isolate at home. All guests will be required to complete a Covid-19 Self Declaration Questionnaire prior to taking entry.
Q5. What should I do if one of my party feels unwell during my stay?
A.5. Please advise us immediately if any of your party are experiencing symptoms of Covid-19, ring 111 for assistance, and book a test.
Q6. Can I reschedule my booking due to the restrictions imposed from 13th November 2020?
A6. Yes, you can reschedule your booking if the restrictions imposed within your home postcode tier or Fife do not allow you to travel for non-essential purposes. If you are travelling from England, Ireland or Wales, please refer to the specific restrictions that apply in these countries. You will be offered the opportunity to reschedule your booking (subject to availability and seasonal rent variations) to alternative dates within 12 months of your original commencement date, or offered a voucher which can be redeemed against a future booking at the same property.
All Covid-19 precautions will apply in-line with F.A.C.T.S
We continue to deal with an increased level of calls and correspondence. Please allow up to 2 business days for a response.
Download NHS Scotland’s Test & Protect App at www.protect.scot
Please keep yourselves and everyone else safe.