Updated 28th May 2020 (pm)
In accordance with the Coronavirus (Covid-19): framework for decision making – Scotland’s route map through and out of the crisis, the First Minister for Scotland announced Phase 1 will commence on 29th May 2020, with the focus on continuing to suppress the spread of the virus. The next formal review will take place on 18th June 2020. No dates for the commencement of future phases, or the relaxation of current restrictions, have been advised. NB. Travel beyond your local area for leisure and exercise purposes, together with relaxation of restrictions on accommodation providers (including hotels, B&B’s and holiday homes), is scheduled as part of Phase 3.
Due to continued restrictions, we cannot take new bookings which are due to commence before 18th June 2020. Confirmed bookings which are due to commence between 28th May and 18th June 2020, are required to be cancelled or rescheduled.
Information and advice being provided by the Scottish Government and the Chief Medical Officer is ongoing. We’ll be updating this page regularly.
East Fife holiday homes wants to reassure our owners and guests that we’re doing everything we can to provide the necessary advice and support during this very challenging time. Although our shop is closed, our team continue to work remotely.
To assist, we’ve provided answers to the questions which are most regularly being asked –
Q1. Can I book a property during Phase 1.
A1. No and yes. In-line with the recent announcement from the Scottish Government, in an effort to suppress the spread of the virus, overwhelm health provisions, and protect local communities in small towns and villages, we are not accepting any new bookings which will commence prior to 18th June 2020. We will reassess this in-line with Government instructions. Subject to availability, you can still book for later in the year and 2021.
Q2. I have a booking with you. Can I still come?
A2. No, not if your booking is due to commence on or before 18th June 2020. Please do not contact us. We will contact you, as we are prioritising cancelling and rescheduling bookings throughout this period in commencement date order.
Q3. The balance of my booking is due to be paid (6-8 weeks prior to commencement). Should I pay it?
A3. With existing confirmed bookings, you are not required to pay the balance until we hear what future steps the government will be taking on 18th June 2020. New bookings which are made from 28th May 2020 will require the full balance to be paid, if the booking commences within the next 8 weeks.
Q4. Can I self-isolate in my holiday property?
A4. No, your holiday property is for recreation and holiday use only, and is not for use as a home or place of residence. You should self-isolate at home.
Q5. What should I do if one of my party feels unwell during my stay?
A.5. In the first instance you should follow the government advice here: https//www.gov.scot/coronavirus-covid-19. If the symptoms are Covid-19 related, please contact us before leaving the property. We’ll need to advise others that may become at risk.
Q6. Can I cancel my booking due to restrictions imposed by Covid-19?
A6. Our Ts & Cs, which includes our standard Cancellation Policy, are available to read in-full on our homepage. We act on behalf of owners, and are required to take their instructions at all-times. However, this is an unprecedented situation, and as we are unable to take new bookings for the foreseeable future, we cannot uphold this Policy in its entirety. If the owner cannot provide your booking due to Covid-19 restrictions imposed by the Scottish Government, you will be refunded what you’ve paid, less the non-refundable booking fee. Alternatively, we can re-schedule your booking to commence at a later date (subject to availability and seasonal rent variations). If you cannot choose alternative dates, we can provide you with a Voucher to redeem against a future booking at the same property. Please e mail our team only at email@example.com to correspond about your individual booking.
We’re currently dealing with an unprecedented level of correspondence. Please allow a minimum of 5 days for an e mail response. Please do not ring our office number, or e mail a request for a call-back, as we are working remotely. All correspondence is restricted to e mail only, to allow us to manage this volume appropriately.
Please keep safe and well. Protect rural communities. Support our NHS. Save lives.