Updated 30th March 2020 (pm)
Since the announcement by the First Minister for Scotland on 23rd March 2020, we are in lockdown in an effort to tackle the spread of the virus. The instruction is to stay-at-home. It is anticipated this lockdown will be in-place for a minimum of 3 weeks
As Coronavirus cases continue to rise, we’re all concerned about the impact it’s having, not only our daily lives, but on plans we’d made prior to its arrival. The information and advice being provided by the UK Government Coronavirus guidance and the Chief Medical Officer is changing daily. We’ll be updating this page regularly.
East Fife Holiday Homes wants to reassure our owners and guests that we’re doing everything we can to provide the necessary advice and support during this very challenging time. Our shop is closed, and our team are working from home.
To assist, we’ve provided answers to questions, which are most regularly being asked, below:
Q1. Can I book a property during the lockdown period?
A1. Yes and No. In-line with the above announcement, in an effort to limit the spread of the virus and overwhelm health provisions in small towns and villages, we are not accepting any new bookings which will commence within the lockdown period. We will reassess this in-line with Government instructions when that time comes. Where available, you can still book for later in the year and 2021.
Q2. I have a booking with you. Can I still come?
A2. No. Given the lockdown announcement, everyone should stay-at-home. If your booking is due to commence within the next 3 weeks, we will contact you individually.
Q3. Can I self-isolate in my holiday home?
A3. No, your holiday home is for recreation and holiday use only, and is not for use as a home or place of residence. You should self-isolate at home.
Q4. What should I do if one of my party feels unwell during my stay?
A.4. In the first instance you should follow the government advice here: https//www.nhs.uk/conditions/coronavirus-covid-19. If the symptoms are Coronavirus related, please contact us before leaving the property. We’ll need to advise others that may become at risk.
Q5. Can I cancel my holiday due to concerns over Coronavirus?
A5. Our Ts & Cs, which includes our standard Cancellation Policy, are available to read in-full on our homepage, however this is an unprecedented situation, and as we are unable to take new bookings for the foreseeable future, we cannot uphold this Policy. We’re offering you the option to re-schedule your booking to commence at a later date. Please e mail our team at email@example.com to discuss your individual booking.
We’re currently dealing with a much higher than usual level of calls and e mails, but we aim to get back to each and every query that comes in, within 5 working days.
Please keep safe. We’re all in this together.